Grand plans with little support
Inconsistent tracking and reporting
No linkage to strategic plan
- Lack of data tracking system
- Poor definitions of measurements
- Poor frequency of tracking data
No link to performance management
Coaching / continuous improvement / not sharing for best practices.
Accountability by setting goals and established/supported by tools and infrastructure necessary to succeed.
Regular tracking and reporting (weekly/monthly) based on standard measurements, common definitions that detect and correct problems.
Explicit alignment of target KPIs to the business and operation strategies.